Question 1

What is responsible AI operations?

Accepted Answer

Responsible AI Operations is the practice of operationalizing AI ethics, safety, and compliance in production systems. Rather than treating governance as a checklist, Responsible AI Ops embeds continuous monitoring, real-time enforcement, and automated attestation into AI deployments. Prufer is the first platform purpose-built for Responsible AI Operations, providing a 5-step loop — Observe, Assess, Enforce, Attest, Audit — that runs continuously across enterprise AI agent fleets.

Question 2

What is runtime AI governance?

Accepted Answer

Runtime AI governance enforces AI policies at the moment of execution, not after the fact. Unlike static guardrails or manual audits, runtime governance evaluates every AI action against ethics-as-code policies in real time (sub-100ms). Prufer provides runtime AI governance with continuous behavioral monitoring, dynamic risk scoring, automated escalation, and human-in-the-loop intervention when needed.

Question 3

What are AI guardrails and how do they work?

Accepted Answer

AI guardrails are safety constraints that prevent AI agents from taking harmful, unethical, or non-compliant actions. Prufer implements guardrails as runtime policies (ethics-as-code) that evaluate every AI action before execution. If an action violates policy, Prufer can block it, throttle it, escalate to a human, or allow it with a flag — all logged with full explainability chains.

Question 4

How does Prufer help with EU AI Act compliance?

Accepted Answer

Prufer maps directly to EU AI Act requirements through its 5-step governance framework: Observe (Article 9 monitoring), Assess (risk classification), Enforce (automated compliance), Attest (documentation requirements), and Audit (record-keeping). The platform generates audit-ready evidence, maintains immutable decision logs, provides full explainability for every AI action, and supports human oversight mechanisms required by the Act.

Question 5

What is ethics-as-code?

Accepted Answer

Ethics-as-code is the practice of encoding ethical principles and compliance rules as machine-executable policies. Instead of aspirational AI ethics guidelines, ethics-as-code translates principles like fairness, transparency, and safety into enforceable runtime rules. Prufer's Ethics-as-Code Policy Engine lets enterprises define, test, and deploy governance policies that are automatically enforced across their entire AI fleet.

Question 6

What is AI fleet governance?

Accepted Answer

AI fleet governance is the practice of managing, monitoring, and enforcing policies across multiple AI agents operating within an enterprise. As organizations deploy dozens to thousands of AI agents, fleet governance ensures consistent safety standards, compliance coverage, and behavioral monitoring across the entire fleet. Prufer provides fleet-wide observability, risk scoring, enforcement, and compliance reporting.

Question 7

How does AI governance relate to sustainability?

Accepted Answer

AI governance and sustainability are deeply connected. By governing AI agent behavior — blocking unnecessary computations, throttling wasteful actions, and optimizing decision paths — enterprises reduce the energy consumption and carbon footprint of their AI operations. Prufer tracks governance efficiency metrics that directly quantify computational resources saved through policy enforcement.

Question 8

What frameworks does Prufer support for AI compliance?

Accepted Answer

Prufer supports 15+ regulatory and ethical AI frameworks including: EU AI Act, NIST AI Risk Management Framework (RMF), ISO/IEC 42001, UNESCO Recommendation on AI Ethics, SOC 2, HIPAA (for healthcare AI), PCI DSS (for financial AI), GDPR, and CCPA. The platform maps enforcement actions to specific framework requirements and generates framework-specific compliance reports.

Plan	Uptime Target	Max Downtime / Month	SLA Credits
Free	Best effort	N/A	None
Pro	99.9%	~43 minutes	Yes
Enterprise	99.95% (or custom)	~22 minutes	Yes (custom terms)

Severity	Description	Free	Pro	Enterprise
P1 – Critical	Service down, enforcement not running	Best effort	4 hours	1 hour
P2 – High	Major feature degraded	Best effort	8 hours	4 hours
P3 – Medium	Minor feature issue, workaround available	Best effort	24 hours	8 hours
P4 – Low	Question, enhancement request	Best effort	48 hours	24 hours

Monthly Uptime	Credit (% of Monthly Fee)
99.0% – 99.9%	10%
95.0% – 99.0%	25%
Below 95.0%	50%

Service Level Agreement

1. Uptime Commitment

2. Scheduled Maintenance

3. Support Response Times

4. Service Credits

5. Exclusions

6. Contact